FAQ

1. How can I place an order?

• Simply browse our collection, add items to your cart, and proceed to checkout.

2. What payment methods do you accept?

We accept major

• Visa
• Mastercard
• Maestro
• American Express
• JCB
• Visa Electron
• Discover
• Diners Club and secure online payments.

3. Do you ship internationally?

• Currently, we ship within the Netherlands. International shipping may be added soon.

4. How long does delivery take?

• Orders are processed within 1–2 business days and delivered in 3–4 business days.

5. Can I track my order?

• Yes, once your order is shipped, you’ll receive a tracking link via email.

6. What is your return policy?

• We accept returns within 30 days of delivery if items are unused and in original condition.

7. What if I receive a damaged product?

• Please contact us immediately with photos, and we’ll arrange a replacement or refund.

8. How can I contact customer support?

Business Name: Mavineva

Support Time: 09:00 AM to 10:00 PM (Mon to Fri)

Number: +31 102 051 510

Email: info@mavineva.shop

Address: Hennekijnstraat 37, 3012 EB Rotterdam, Netherlands